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Job: CRM Engineer

Active since 08-07-2017 Job category IT - Software Development
Location Lagos Level Professional
Educational level Bachelor / Graduate Employment type -
Hours 0 Salary -
Our client, a leading travel booking portal is seeking the services of a CRM Engineer.

Job Title:
CRM Engineer

Job Objective/ Purpose of Job:
Responsible for developing, supporting and maintaining Company internal portals and CRM solution within a fully agile team.

Location: Lagos

REPORTING RELATIONSHIPS
Reports To: Head, Solutions Architect
Supervises: 
Other Relationships (Internal & External): UX/UI Design, Engineer, Business Analyst, Service Operations, Program
Management, Quality Assurance

KEY ACCOUNTABILITIES RESPONSIBILITIES


Solution Development
  • Write and implement clean, secure, well-documented and bug-free code to support the front and back-end functionality of internal systems
  • Implement, upgrade, and make improvements to Content
    Management Systems and Customer Relationship Management portals to ensure they are used efficiently and optimally throughout the organization
  • Follow specifications independently and working collaboratively to write PHP, JavaScript, Java, HTML, AJAX, CSS and other languages as needed for the smooth functioning of all Company systems across platforms such as desktop and mobile
  • Design and implement new web page templates, layouts, widgets, and other assets as needed for desktop and mobile devices
  • Improve and maintain the integration of Company’s internal systems and web portal
KEY PERFORMANCE AREAS:
Financial
Customer
  • Customer Satisfaction index
Internal Process
  • Product Quality
  • Efficient product development cost
  • Response Time
  • Average Hours Charged
  • Turnaround Time
Learning & Growth
  • Knowledge sharing
  • Competency Development
  • Seminars and conferences
Education/ Professional Qualification
  • Minimum of a Bachelor’s Degree in Information Technology, Computer Engineering, Software Engineering or related field
  • Membership of a professional body are required is an added advantage
Experience
  • Minimum of 4 years experience with knowledge of web-based systems architecture, service-based architecture, enterprise application architecture
  • Extensive experience with customizing CRM applications, such as SugarCRM, SalesForce.com, Sage CRM, MS Dynamics
KEY SKILLS & COMPETENCIES REQUIREMENTS:
Functional/ Technical
  • Advanced level (knowledge and experience) of programming languages and methodologies.
  • Demonstrated expertise with LAMP web servers
  • Expert proficiency with WordPress and Drupal
  • Knowledge of Service Oriented Architecture (SOA) design (RESTful/SOAP)
  • Knowledge of UML/Use Cases
  • Understanding of Software Development Life Cycle (SDLC)
  • Understanding of Agile Scrum
  • Understanding of Test Driven Development
  • Travel Domain Experience
  • Demonstrable ability to handle crisis
Behavioural:
  • Communication
  • Skilled listener
  • Attention to details
  • Innovative skills
  • Problem solving skills
WORKING CONDITION
  • Normal office environment
  • Working Long Hours
  • Occasional interaction with External Stakeholders

 

More information
This listing is a full-time job

Job category IT - Software Development
Industry / Industries E-commerce
Region Nigeria
Keywords

Contact information

Name Omotayo Saba

Location

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